acf 365 Privacy Policy

1 Introduction and Scope

acf 365 fully respects the privacy of its users. This privacy policy document explains what types of personal information we collect from users of our platform, how that information is used, how long it is retained, and when or with whom it may be shared.

This policy applies equally to the acf 365 website (https://acf-365.cam), mobile applications, and any of our digital services. Whether you open an account, make a deposit or withdrawal, or contact customer support — this policy is in effect in each of those situations.

To learn more about us, read our About Us page.

2 Types of Information Collected

We collect two types of information — what users provide directly, and technical information collected automatically.

2.1 User-Provided Information

When registering an account or verifying your identity, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (where applicable)
• Financial transaction details — such as bKash, Nagad, or Rocket number

2.2 Automatically Collected Information

When you use our platform, certain information is automatically saved for technical reasons:

• IP address and browser information
• Device type, operating system, and screen resolution
• Login time and date, session duration
• Page visit records and click patterns
• Cookie and local storage data

2.3 Information Received from Third Parties

When required for identity verification or fraud prevention, we may sometimes receive additional information from trusted third parties. This information is used solely for security and compliance purposes.

3 Purpose of Data Use

acf 365 uses your personal information only for specific and legitimate purposes. We use information:

• To create and verify accounts
• To process deposits and withdrawals
• To provide customer support
• For communications related to bonuses and promotions
• To detect and prevent fraudulent activity
• To maintain platform security and stability
• To meet legal obligations
• To improve services and enhance user experience

4 Data Sharing and Disclosure

acf 365 may share your information with third parties in specific situations and only to the extent necessary. These situations are:

4.1 Service Provider Partners

We work with trusted partners for payment processing, identity verification, and technical infrastructure management. These partners are required to act according to our instructions and may not use your information for their own purposes.

4.2 Legal Obligations

We may be legally required to provide relevant information if there is a valid order from a competent authority or a court. In such cases, we will only provide information as specifically requested.

4.3 Business Changes

In situations such as a merger, acquisition, or asset transfer, user data may be transferred to the new entity. In such cases, we will notify users in advance.

5 Data Retention Period

We retain user data only for as long as necessary to provide services or to meet legal obligations. The general policy is:

• While account is active: all data is retained for the duration of the account.
• When account is closed: core transaction and identity data is kept for a specified period as required by law.
• Marketing communications: stopped immediately upon withdrawal of consent.
• Technical log data: retained for a limited period for security analysis.

6 Data Security Methods

acf 365 uses industry-standard security technology to keep your personal and financial information secure:

• SSL Encryption: All communication between the website and our servers is encrypted using SSL/TLS protocols.
• Data Center Security: Server infrastructure is protected by strict physical and digital security measures.
• Access Controls: Only authorized staff may view user data, and only when required for a specific purpose.
• Regular Audits: The effectiveness of security measures is reviewed on a regular basis.
• Two-Factor Authentication: An additional verification layer is available when logging into your account.

7 Cookie Policy

acf 365 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the site's functionality.

7.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and for security.
• Functional cookies: To remember your preferences such as language and display settings.
• Analytics cookies: To review site usage and improve service quality.

7.2 Cookie Controls

Most cookies can be disabled through your browser settings. However, disabling essential cookies may cause some parts of the site to not work properly.

8 User Rights

You have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: If your information is incorrect, you may request that it be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted.
• Right to restrict processing: In specific cases, you may request that processing of your information be limited.
• Right to portability: You may receive a copy of your information in a readable format.
• Right to object: You may object to certain types of data processing.

To exercise these rights, contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email.

For information on responsible gaming, read our Responsible Gaming page.

9 Protection of Minors' Data

acf 365 is a casino and betting platform intended only for individuals aged 21 and above. We do not knowingly collect any personal information from anyone under 21. If we become aware that a minor's information has been collected, we will delete it immediately and close the associated account.

If a minor attempts to register, or you suspect someone may be a minor, please contact our support team.

10 International Data Transfers

acf 365 primarily serves users in Bangladesh. However, due to technical infrastructure, your information may sometimes be processed on servers outside Bangladesh. In such cases, we ensure that the same high standard of data protection is maintained.

11 Policy Changes and Updates

acf 365 may update this privacy policy as needed. When significant changes are made, we will:

• Display a special notice on the website.
• Notify registered users by email.
• The date of the update will be shown at the top of the policy.

If you continue using the platform after changes are made, you are considered to have accepted the new policy. We therefore recommend checking this page regularly.

12 Third-Party Links and Services

Our platform may sometimes have connections to third-party services, such as payment gateways. These third parties have their own privacy policies, and acf 365 is not responsible for those policies. During financial transactions, the terms of bKash, Nagad, or Rocket also apply.

13 Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. For general questions, visit our FAQ page — you will find answers to many common queries there.